What should servers focus on to ensure a good customer experience?

Focusing on being informative and engaging is crucial for servers to ensure a good customer experience. When servers actively engage with customers, they create an inviting atmosphere that encourages open communication. This involves not only providing detailed information about menu items, specials, and policies but also making an effort to interact with guests personally. Engaging with customers can help in understanding their needs, preferences, and any potential concerns they might have, leading to a more tailored and satisfying experience.

An informative approach also builds trust and connection, enabling customers to feel valued and important, which significantly enhances their overall dining experience. Personal interactions can make customers feel more comfortable asking questions or requesting adjustments, further promoting a positive environment.

In contrast, taking orders without engaging, maintaining a strictly professional demeanor, or avoiding eye contact can lead to a transactional experience that lacks the warmth and personal touch that many patrons appreciate, ultimately impacting customer satisfaction negatively.