What should servers not say when addressing customer inquiries?

When addressing customer inquiries, stating "I don’t know" can undermine the confidence a customer has in the server or organization. This response implies a lack of knowledge or competence, which may lead the customer to feel unsupported or dissatisfied. Instead, servers are encouraged to show a willingness to assist and resolve questions effectively.

Responses like "Let me check with my manager" or "Let’s find out together" reflect a proactive approach to finding the correct information, suggesting teamwork and a commitment to helping the customer. Additionally, saying "That’s a great question" can open up a positive dialogue, making the customer feel valued and engaged.Therefore, the response of "I don’t know" signifies a missed opportunity to foster engagement and trust, which is crucial in customer service settings.