What type of attitude is expected from servers at Dockers?

The expectation for servers at Dockers is to maintain an enthusiastic and positive attitude. This approach is essential in creating an inviting and enjoyable environment for guests. An enthusiastic demeanor not only enhances customer satisfaction but also fosters a welcoming atmosphere, encouraging patrons to feel comfortable and valued.

Positive interactions can lead to repeat business, as customers often return to places where they experienced exceptional service. An upbeat attitude also allows servers to effectively communicate specials, engage with guests, and make personalized recommendations, all of which contribute to an overall enjoyable dining experience.

In contrast, a sarcastic or humorous attitude may not be suitable for all customers, as it can lead to misunderstandings or be perceived as unprofessional. Being indifferent or neutral lacks the warmth and engagement that most patrons desire, and a reserved and quiet demeanor could be misinterpreted as aloofness. Thus, an enthusiastic and positive attitude is aligned with the goals of providing excellent customer service in a hospitality setting like Dockers.